Exploring automated leadership and agent interaction modalities

Abstract

Advances in computer technology and research in the field of artificial intelligence have enabled computers to take on roles traditionally held by humans. Insights from leadership research have identified behaviors that, when applied strategically and systematically, can improve individual and team performance. We propose that some aspects of leadership are candidates for automation. This paper briefly reviews relevant leadership literature and describes three leadership behaviors that may be possibly automated: goal setting, performance monitoring, and performance consequences. The paper also explores the relationship of different embodiments of the artificial leaders, the impact of these embodiments in conveying social presence and the impact of this presence on performance and satisfaction outcomes. We conducted an experiment to investigate the effect of automated leadership on follower attitudes and behavior. Initial results suggest that automated leadership may positively influence performance and accuracy for individuals engaged in a clerical task.