An Enterprise Computer-Based Information System (CBIS) in the Context of Its Utilization and Customer Satisfaction

Abstract

Information systems is the study of technology, organizations, and people. An enterprise computer-based information system (CBIS) is type of technology where people can buy and sell their items online, therefore, it is a part of the online business process. This relationship has resulted in the reengineering of the information systems' model, the formulation of new requirements for training and education, and opening new investment windows for the development of new technologies at both the computer hardware and software application level to meet the needs of newly emerging business models. The aim of this chapter is to provide a comprehensive survey on enterprise CBISs in the context of its utilization and customer satisfaction.