Analysis of Quality Models Applied in Non-Formal Education: Non-Governmental Organizations and Nonprofit Organizations

Abstract

The article is part of the research project entitled “The Implementation of Educational Quality Standards for Non-Formal Education: Non-governmental organizations (NGOs), Partnerships dedicated to working with socially excluded groups”. The project was supported by the Research Plan of the University of Granada. It’s an initial study on the degree of implantation of quality models in Non-governmental organizations and Non Profit Organizations (NGOs and NPOs), and methodology of work developed in non-formal educational activities in the city of Granada (Andalusia, Spain). We have pursued a mixed methodology quasi-experimental descriptive for a random sample of 9 class organizations of the third sector of social action, using two questionnaires specifically created from already validated and a set of semi-structured interviews to complete the information. The obtained results offer us a poor implementation of the EFQM model of European Foundation for Quality Management in this kind of micro organizations and the need for optimization of internal work process face of accountability, improvement of services and the achievement of its objectives.