The Influence of Emotional Intelligence and Self-Efficacy Towards Job Performance Through Organizational Citizenship Behavior

Abstract

This study aims to determine the influence of emotional intelligence and self-efficacy on job performance through organizational citizenship behavior (OCB) in employees of PT Universal Agri Bisnisindo Marketing and Sales Department. This research is explanatory research. The population of this study were 49 employees of PT Universal Agri Bisnisindo Marketing and Sales Department using a saturated sample so that all members of the population were used as samples. This type of research data uses qualitative data obtained from questionnaires in the form of statements which are then translated into numbers using a Likert scale measurement. This figure is processed using the statistical method of path analysis and then reinterpreted qualitatively. The results of the study show that (1) emotional intelligence has a positive and significant effect on OCB; (2) self-efficacy has a positive and significant effect on OCB; (3) emotional intelligence has a positive and significant effect on job performance; (4) self-efficacy has a positive and no significant effect on job performance; (5) OCB has a positive and significant effect on job performance; (6) emotional intelligence has a positive and significant effect on job performance through OCB; (7) self-efficacy has a positive and significant effect on job performance through OCB.