Process Mining in Healthcare: A Systematic Literature Review and A Case Study

Abstract

Process mining is an innovative technique through which inefficiencies in production systems can be eliminated.This technique has therefore become very important internationally in recent years and is also usef ul for pursuing the improvement of production systems by extrapolating process knowledge from event logs recorded by information systems.Pro cess mining has easy application in production systems as current busi ness processes are integrated with information systems and this makes data available immediately.This makes the complex nature of industrial operations understandable and, for this reason, process mining could also be used in the healthcare field where cost containment and the qu ality of service increasing offered to the community has become paramo unt.The problem is that in this sector, it is much more complex to ide ntify useful data in order to extrapolate the relevant log file.The ar ticle aim is to examine the state of the art of the application of pro cess mining in the healthcare sector in order to understand the level of diffusion of these techniques.In the light of this analysis, a case study will then be analysed on the application of process mining tech niques in the healthcare sector, and in particular in medical telecons ultation in the field of neuroradiology.