Informational practices and design thinking: Approaching users 3.0 in Information Science

Abstract

Introduction: The web 3.0 environment has as a striking characteristic the presentation of personalized data to its users, through its algorithms that act as mediating artifacts of the users' relationships with the network. In this scenario of cooperation between people and computers inherent to web 3.0, Information Science contributes by reflecting on the informational subject and its context, especially through the approach of informational practices. Objective: Build theoretical contribution between the purposes of design thinking that are combined with the study objectives of situated practices of technology appropriation by users. Methodology: Through the narrative exploratory bibliographic review, the theoretical support for the construction of mediating artifacts on the web 3.0 is developed based on the perspective of studying informational practices associated with the methodological approach of design thinking as an alternative for the participatory and human development of new contexts of social organization and relationship on the web. Results: Conceptual relationships are woven between web 3.0, demediation and mediating artifacts. The design thinking methodology is presented and related to the approach of user studies of informational practices. Conclusion: The construction of mediating artifacts for the web 3.0 requires a study approach centered on the interaction context of its users, through a context-sensitive methodology, such as the design thinking proposal. The theoretical bet is that design thinking is congruent with the informational practices approach of information users, and it can be an innovative approach for the field of IC.