Organizational structure analysis of the Patient Safety Center in hospitals of the Sentinel Network

Abstract

Objective: To analyze the organizational structure of the Patient Safety Centers. Method: This is an exploratory and descriptive study with 12 coordinators of the Patient Safety Center. Data were collected using a structured and validated questionnaire with two evaluation domains based on Donabedian’s triad of structure and process. Results: The Patient Safety Center was implemented in the services with the participation and support of senior management. Human resources and materials are shared with other sectors. Points for improvement were identified regarding the center’s activities, sentinel event prevention, risk management strategies, and professional training. Conclusion: Strategies are needed to ensure a non-punitive culture, event notification, sentinel event prevention, core activities, risk management, and professional training.