An expert system optimization model for desktop computers

Abstract

This study is about the collection of knowledge from experts in the field of computer diagnostics and storing it into an accessible database where it is available for others to use. The availability of expertise in diagnostics is needed by the non-experts. The program serves as a guide tool for computer shop owners to give them the capability to repair defective computers without having the physical presence of a technician by using the stored knowledge in the database and following the step-by-step procedures.