The Study on Satisfaction with Government Purchase of Public Services

Abstract

The study on satisfaction of public service has direct bearings on evaluating social effect and governance performance of government purchasing of public services.Based on the data of China Household Finance Survey (CHFS2015), the paper takes the satisfaction of medical care, health services and labour employment services as the study objects and uses Ordered Probit model to test the impact of government purchasing on the satisfaction of public services.The research shows that urban communities purchase more services than rural communities in China.Government purchase has a significant positive effect on community residents' satisfaction with public service; The effect of service purchase on the satisfaction of public services is heterogeneous among regions.Compared with developed regions, service purchase has a stronger marginal effect on the less developed regions.Therefore, in order to further improve community residents' sense of achievement and satisfaction of governmental public services, the government should speed up transforming public service supply mode, constantly introduce social resources, and promote multiple supply of public services, in order to meet residents' service demands effectively and improve public governance performance.