Evaluation of the Burnout Syndrome in the Departmental Education Secretariat of Norte de Santander (Colombia)

Abstract

Objective Identify the prevalence of the burnout syndrome in the human resource of the Departmental Education Secretariat (SED, by its initials in Spanish) of Norte de Santander (Colombia) during 2020. Methods The Maslach Burnout Inventory (MBI) questionnaire was applied to a sample of 366 workers. Results This study shows that officials are people who do not currently have the syndrome, but a score of 6% is presented in reference to the average trend and 4% belong to the high trend. A future appearance of symptoms associated with stress, emotional exhaustion, irritability, frustration, and depression was evidenced. Out of the 4% (13 people) who gave a high tendency to burnout syndrome, 54% correspond to the female gender and 46% to the male, and in terms of position, 12 people are teachers and 1 person is a manager. Conclusions The SED manifests a lack of knowledge of the syndrome and a difference with respect to the concept of stress.