Engaging Older Adults and Staff in the Co-Design and Evaluation of Socially Assistive Robot and Virtual Reality Activities for Long-Term Care: User-Centered Study

Abstract

Background: Apathy is common among older adults residing in long-term care (LTC) and impairs quality of life for both older adults and care providers. Few pharmacological remedies exist, and nonpharmacologic approaches that engage those with apathy require extensive personnel time. Thus, technological approaches have been encouraged, including virtual reality (VR) and socially assistive robots (SAR). Despite a growing interest in their use, input from older adults and staff is often absent in their design. Involving older adults in the development of interactive health technologies is necessary to enhance the functionality, usability, and likelihood of promoting the intended health outcomes. Objective: We aimed to design and evaluate SAR and nonimmersive VR (SAR-VR) activities for pairs of older adults that would encourage human-to-human interaction, an essential activity to mitigate apathy. Methods: We implemented a multistep, user-centered design. A humanoid and dog SAR were used in combination with nonimmersive VR activities for pairs of older adults. An interdisciplinary team of engineers, nurses, and physicians collaborated with older adults and staff to create 4 activity prototypes, 3 with the humanoid robot and 1 with the dog robot. A total of 14 older adults at 2 sites participated in the design and evaluation of the different components of the system throughout all stages. Site 1 participants were instrumental in the development, and Site 2 participants validated the prototype activities. Data were collected at each session via observations, interviews, and a 6-item questionnaire that rated their degree of comfort and confidence in (1) using the wands, (2) interacting with the robot, and (3) interacting with the nonimmersive VR environment using a 5-point Likert response. Additionally, 5 staff from Site 2 were recruited to evaluate the ease of setting up and running the system at 2 different sessions. After each session, the system setup and interface were refined based on their feedback. Results: A total of 4 of 6 older adults (mean age 85, SD 9.3 years; 2 male) at Site 1 completed field testing development, and 8 residents (mean age 80, SD 4.7 years; 2 male) at Site 2 completed field testing validation. Participant comfort and confidence increased significantly over successive iterations of the system across most categories (Site 1: Wilcoxon signed rank test P=.03; Site 2: Wilcoxon signed rank test P