User satisfaction with rural water drinking points in Woliso District, Central Ethiopia

Abstract

Access to safe drinking water is essential to healthy living. Thus, investment in rural drinking water points is increasing in Ethiopia. However, little is known about user satisfaction with rural drinking water points. Therefore, this study was undertaken to investigate determinants of the user's satisfaction with rural drinking water points in Ethiopia by considering Woliso District (Woreda) as a case study. A semi-structured questionnaire was administered with 211 randomly selected households from six rural Kebeles (administrative areas), which were selected using a stratified sampling technique. Focus group discussions (FGD) and key interviews (KI) were also held along with observation. The quantitative data were analysed through descriptive statistics and binary logistic regression. The qualitative data were used to augment the results from the regression analysis. The results revealed that location of the water point, availability of guards, queueing time, service reliability, and distance significantly influence the satisfaction of users. Therefore, these significant factors should be addressed when planning water supply projects.