PENGARUH IKLIM ORGANISASI TERHADAP KEPUASAN KERJA YANG BERDAMPAK PADA LOYALITAS KARYAWAN PT TELKOM AKSES WILAYAH TELKOM SURABAYA UTARA

Abstract

This study aims to analyze and determine the effect of Organizational Climate and Job Satisfaction on Employee Loyalty of PT Telkom Access Telkom North Surabaya Region. This study uses quantitative research with a population of all employees of PT Telkom Access Telkom North Surabaya.  Sampling is in accordance with Ferdinand's opinion, so that the research sample obtained is 120 respondents.  Using multiple linear regression analysis with t test as a hypothesis test. The results showed that Organizational climate had a significant effect on Employee Satisfaction at PT Telkom Access Telkom North Surabaya with a magnitude of 0.433 or 43.3% with a positive direction of influence, Organizational climate had a significant effect on employee loyalty at PT Telkom Access Telkom North Surabaya with a magnitude of  influence of 0.308 or 30.8% with a positive direction of influence.  Employee Satisfaction has a significant effect on Employee Loyalty at PT Telkom Access Telkom North Surabaya with a magnitude of influence of 0.274 or 27.4% with a positive direction of influence Keywords: Organizational Climate, Employee Satisfaction, dan Employee Loyalty