Social psychological determinants of consumer experience in smart elderly care environments

Abstract

Smart elderly care represents a dynamic intersection of technology, service delivery, and environmental influence. This study adopts a social psychology perspective to explore how service quality, interaction dynamics, security assurance, and brand effect-when viewed through the lens of social identity and environmental psychology-affect consumer experience in smart elderly care settings. By integrating theories of self-efficacy and social exchange, the research examines how both the physical and social environments contribute to the elderly’s sense of well-being, belonging, and trust. The findings offer vital insights for designing care environments that not only meet functional needs but also foster social cohesion and psychological comfort.