Online services index performance: Countries’ analysis in OSI ranking to improve Malaysia UN ranking

Abstract

This paper presents countries’ analysis in online Services Index performance (OSI) ranking to improve Malaysia UN ranking. The study found that the top 5 countries (Spain, Saudi Arabia, Slovenia, Malta, Serbia and UAE)by-passed Malaysia the most out of 35 countries in the last 10 years. This study proposed future research to find gaps and areas for improvement while gaining insights from international best practices that have enabled other governments to surge ahead. In particular, the study found how Malaysia can improve UN ranking through investigating what those countries that by-passed Malaysia the most in the last 10 years are doing that have enabled them to offer much superior e-Government services.