The Impact of Work Motivation and Engagement on the Productivity: Case Study at Consumer Loan Account Officer

Abstract

Consumer credit has emerged as the type of credit that leads most banks in Indonesia, including Bank Batara, which has made consumer credit the first pillar of its credit operation. However, taking into account the situations that have come about in the recent few periods, the quantity of consumer loan disbursement at Bank Batara genuinely reveals a minor average benefit in distribution compared to rival banks, despite the fact that the characteristics and credit terms offered remain largely the same, which suggests the differences in productivity issues within consumer credit divisions, particularly account officer productivity at Bank Batara. The present study seeks to evaluate the effect of job motivation and employee engagement on employee work productivity. This study makes use of linear analytic methodologies to verify the hypothesis given. The findings gathered suggest that all variables are in dire straits. Partially, job motivation and employee engagement have a favourable and profound effect on employee work productivity. Likewise, simultaneously, job motivation and employee engagement have an enormous impact on employee work productivity.