Measurement of Security Quality of E-Commerce Using Fuzzy Analytical Hierarchy Process

Abstract

The importance of e-commerce website security is to protect e-business and user information. A number of e-commerce security problems arise along with increasing transactions through e-commerce. This research uses Fuzzy Analytic Hierarchy Process (FAHP) method because Fuzzy is used for uncertainty or vague variables, while AHP is very suitable in considering both qualitative and quantitative characteristics that are closer to the real situation. From the research that has been done, the Tokopedia.com site is the best e-commerce in terms of website security. Tokopedia is on first on secure web tests, and on second rank on web asafa tools and observatory tools.