Towards a sophisticated understanding of service design for enterprise architecture

Abstract

The service orientation approach emerged form the software engineering community and has now become a widely discussed design paradigm for almost every aspect of an enterprise architecture (EA). However, experience from cases studies has shown that it is necessary to explicitly differentiate service categories in EA, its goals and its resulting design guidelines. This paper derives a sophisticated understanding of different services categories, their respective goals and design guidelines based on empirical research. © 2009 Springer Berlin Heidelberg.