KIBS as both innovators and knowledge intermediaries in the innovation process: Intermediation as a contingent role

Abstract

The role of knowledge intensive business services (KIBS) in innovation processes is often understood as that of knowledge intermediaries. Yet KIBS are innovators, and use external services: so what is their nature (or identity) and can it be distinguished from the roles they play? We conceptualize how KIBS can be understood simultaneously as innovators and intermediaries. We survey 407 KIBS innovators, and ask: what characterizes KIBS innovators that use KIBS intermediation? What factors are connected with different aspects of this relationship? Is the relationship conditioned by geographic context? The relationship varies with type of innovation introduced and with user characteristics, but not with geographic context.