PENGARUH STRES KERJA, BEBAN KERJA, DAN KONFLIK PEKERJAAN KELUARGA TERHADAP KEPUASAN KERJA KARYAWAN SWISS BELINN HOTEL

Abstract

The purpose of this study explains the effect of work stress, workload and work-family conflict on employee job satisfaction at Swiss Belinn Hotel Legian. This research was conducted at Swiss Belinn Hotel Legian with the research subject of employees involved directly serving consumers with 60 people as respondents. Data collection in this study uses a questionnaire. The analysis technique uses descriptive analysis and inferential analysis. The results of this study show that work stress has a negative and significant effect on job satisfaction of Swiss Belinn Hotel Legian employees, workload negatively and significantly influences the job satisfaction of Swiss Belinn Hotel Legian, work-family conflict has a negative and significant effect on job satisfaction of Swiss employees Belinn Hotel Legian. Reducing employee job satisfaction which results in decreased employee performance. The hotel management should focus on finding solutions to increase employee job satisfaction. Keywords: work stress, workload, work conflict, job satisfaction