Analysis of user acceptance, service quality, and customer satisfaction of hospital management information system

Abstract

Nowadays, the utilization of Hospital Management Information System (SIMRS) was needed to increase the effectiveness and efficiencies of business in hospitals. Unfortunately, the implementation of SIMRS hdt been maximal because of the lack of user acceptance, system quality, and user satisfaction to the system. The purpose of this paper is to examine user acceptance, service quality, and user satisfaction of SIMRS through TAM, SERVQUAL, and EUCS approach as research model. Research datawere obtained by using questionnaire given to 144 respondentsas SIMRS's users of a hospital and conducting interview with four informants. SEM using PLS will be used as the method ofanalysis data. The tools or software used to analyze data is SmartPLS 3.0.According to the assessment and test results, it can be concluded that eight hypotheseswere accepted and two hypotheseswere rejected.