THE INFLUENCE OF STRATEGIC RISK MANAGEMENT, CONFLICT MANAGEMENT AND CRISIS MANAGEMENT ON THE MANAGEMENT PERFORMANCE OF NAVY BASE AT RANAI NATUNA WITH ORGANIZATIONAL CITIZENSHIP BEHAVIOR

Abstract

The purpose of this research is to follow up on the increasing escalation of conflict in the South China Sea, the Indonesian National Navy as the main component of the State's defense at sea supported by the readiness of the defense equipment, especially the Unitary Republic of Indonesia, to routinely carry out operations in the Natuna. In order for the Unitary Republic of Indonesia to optimally carry out operations in the Natuna Waters, it must be supported by appropriate maintenance and repair facilities at the Indonesian National Armed Forces base in Natuna. The analytical method is carried out through explanatory research, with the PLS/SEM application. The concepts and problems studied look at the causal relationship, then explain the variables that cause the problems studied. The research sample consisted of 187 leaders and personnel at Lanal Ranai. The results of this research are strategic risk management, conflict management and crisis management that affect management performance. Organizational citizenship behavior influences management performance. Likewise, strategic risk management, conflict management and crisis management have an effect on management performance mediated by organizational citizenship behavior in the Ranai Natuna Naval Base Border Area. Theoretical implications with the existence of strategic risk management, conflict management and crisis management through increasing its dimensions will be able to improve management performance in the Ranai Natuna Naval Base Border Area. so as to increase the trust and loyalty of related parties. Managerial implications that need to be implemented are strategic risk management, conflict management and crisis management which greatly affect management performance.