The Impact of ERP Systems on Achieving Organizational Intelligence in Jordanian Hospitals: An Empirical Study

Abstract

The purpose of this research was to examine how the implementation of ERP systems has affected OI in Jordanian hospitals. To do this, a questionnaire was created and sent to 388 people who were chosen at random to be in the sample. After removing incomplete replies, 336 questionnaires were examined, giving a response rate of 84% using the SPSS statistical package for the social sciences. The findings demonstrated that the deployment of ERP systems in Jordanian hospitals considerably affected many elements of OI including post-material management, accounting, finance, and customer management. Findings from the study further highlighted the significance of effective HRM and SCM in achieving OI. Several recommendations were made based on these findings. To begin gaining an edge in the market, firms should focus on making their customers happy. In addition, educating and training workers can help them use ERP systems more effectively. By clarifying the connection between ERP and BI in Jordanian healthcare organizations, this study adds to the current literature. It emphasizes the positive aspects of ERP implementation and provides helpful suggestions for the management of healthcare facilities.