Critical Review of Global Practices in Measuring Healthcare Service Quality

Abstract

India is one of the largest developing country in terms of population and area. To provide good healthcare service quality to large number of population is a major challenge. In India the healthcare services is provided by public, private and community hospitals. The major problem in front of healthcare service provider is to measure the service quality of healthcare services provided by them. At present few service qualities measuring instruments are developed but they are based on countries other than India. A lack of research exists in literature on healthcare service quality measurement in India. Hence there is a need of research to develop a measuring instrument to measure the service quality of Indian healthcare services. In this paper, we review related to research on measurement of healthcare service quality is carried out. The purpose of this review was to get insight about the healthcare service quality measurement and its limitation which will be useful for further research on developing the service quality measurement scale for Indian healthcare sector.