A study on conflict management of hospital staff at tertiary level hospital in Dhaka City

Abstract

A descriptive cross-sectional study was conducted to examine conflict management among hospital staff at a tertiary-level hospital in Dhaka city from November 2023 to May 2024. The study included 125 respondents, selected through a convenient sampling technique with data collected using a structured questionnaire. The primary focus was to explore the causes of workplace conflicts and identify potential solutions among hospital staff while also assessing the socio-demographic characteristics of the respondents. Data were entered and analyzed using SPSS version 29. The findings revealed that healthcare professionals identified key causes of workplace conflict in descending order: heavy workload, inadequate pay, and inconsistent instructions from different leaders. Additionally, 41.6% of conflicts were reported to occur in administrative support departments, while 31.2% of respondents highlighted storage shortages as a major source of conflict. Furthermore, 33.6% of participants emphasized the importance of beneficial training programs, particularly in communication skills, as an essential tool for conflict resolution. In conclusion, effective conflict management strategies contribute to organizational efficiency and enhance service quality. High levels of conflict in healthcare settings are linked to increased errors, decreased employee satisfaction, and reduced performance. Given the daily challenges associated with conflict resolution in hospital environments, it is crucial for management to implement structured conflict-management strategies to ensure a harmonious and productive workplace