Usability of the Citizen’s Electronic Record and its association with the Burnout Syndrome dimensions

Abstract

Objective: To analyze the usability of the Citizen’s Electronic Record and its association with the Burnout Syndrome dimensions. Methods: A descriptive and analytical cross-sectional epidemiological study carried out between 2020 and 2021 with 139 professionals working in family health and oral health teams. The System Usability Scale score and the Maslach Burnout Inventory were used for data collection. The descriptive analyses were presented in the form of a frequency table, including median and quartiles. To measure associations between the Burnout Syndrome dimensions and the usability degree of the Citizen’s Electronic Record, we used the Chi-square, Mann-Whitney and Kruskal-Wallis tests. Results: The System Usability Scale mean score indicated marginal usability of the Citizen’s Electronic Record (60.1±13.8). The best evaluated quality attributes were ease of learning, efficiency and satisfaction. There was a statistically significant association between the usability degree of the Citizen’s Electronic Record and the training variable (p=0.005). The depersonalization dimension of the Burnout Syndrome was associated with the professional category (p=0.027). There was no difference in the three Burnout Syndrome dimensions when comparing the different acceptance levels of the System Usability Scale score (p>0.05). Conclusion: Usability of the Citizen’s Electronic Record showed advances in the quality of the software’s functionalities and it was found that it has not generated exhaustion signs or symptoms in health professionals.