Google forms utilization for student satisfaction survey towards quality of service at Universitas Muhammadiyah Tasikmalaya

Abstract

Research on the survey of student satisfaction with service quality at Universitas Muhammadiyah Tasikmalaya (UMTAS) was conducted in July 2019. This study aims to determine the level of student satisfaction with the quality of services at UMTAS. With multiple linear regression methods and using total sampling technique, the entire population is the object of research. The population in this study were all semester 4 UMTAS students. In this case the distribution and filling out the questionnaire as a data collection tool using Google Forms. The researcher only informs the address of the shortlink that has been made, namely bit.ly/2WZtLr7 to the respondent, and the respondent can access the link from their respective Android phones. The results of this study indicate that the level of student satisfaction with 5 variables has a simultaneous and partial influence of 86.6%. Based on the partial t count, the most influential is the tangible variable but all indicators have the same effect on student satisfaction significantly. While the rest (13.2%) is influenced by other variables not examined in this study.