To Measure Patient Satisfaction with Physical Therapy - A Cross Sectional Study

Abstract

Introduction: Physiotherapy is a branch of health care professionals who mainly focuses on science of movement as a treatment method. It helps patients to restore, maintain and increase their physical strength, function, motion and degree of well-being by focusing individual's physical issues. Physiotherapists have to be very much active about patient to achieve their expected level of recovery. Satisfaction level of patient with physiotherapy plays very important role recovery of patients disease and injury. Patient Satisfaction is considered as a complex and important component in the assessment of care quality. Methods: A cross sectional study conducted with outpatient physiotherapy departments of Ahmadabad.. Patient's satisfaction was measured with the multimodal questionnaire "Physical Therapy OutPatient Satisfaction Questionnaire". One hundred fifty nine patients screened among them ninety seven patients enrolled in the study. Questionnaire was filled and retuned by study participants. Data was analyzed using SPSS software for further results. Results: Total 23 physiotherapy clinics, centers were analyzed for the study. The mean age for available data was 39.57 and standard deviation was 12.48. For analysis of statistical calculation 95% confidence interval taken as a reference. Physio Therapy Out Patient Satisfaction Survey (PTOPS) questionnaire focuses on the domain of Enhancers, Detractors, Location, Cost. Among them 63% centers found good, patients were satisfied and 37% centers were not good and patients were not properly satisfied. Conclusion: Level of satisfaction of patient plays important role in management and speedy recovery of patient. To establish ownself as a good physiotherapist a out patient clinical department have to be fulfilled criteria's such as Enhancers, Detractors, Location, Cost.