Integration of Six Sigma and European Fundamental Quality Management for Continuous Improvement of the Mechanical Engineering Course in Higher Education

Abstract

The objective of this research paper is to assess and demonstrate the integration of the Six Sigma-Define-Measure-Analyze-Improve-Control (DMAIC) methodology and the European Fundamental Quality Management (EFQM) technique for continuous course quality improvement in one of the courses at a Higher Educational Institution (HEI). The researchers used participatory action research methodology to improve the teaching-learning process and course delivery to students in a Mechanical Engineering course at a higher education institution. Six Sigma could enhance course quality by lowering failure rates and focusing on continuous improvement; European Fundamental Quality Management could provide timely feedback. There have been few studies that integrate Six Sigma and the European Fundamental Quality Management model for Continuous Improvement of the teaching-learning process.