Satisfaction, technology adoption, and performance in project teams

Abstract

Rita Vick's paper focuses on technology adoption and performance in teamwork contexts. One way to increase performance, she argues, is to increase information sharing. This commentary argues that adoption, performance, and information sharing may depend on satisfaction with current project work. The paper notes that there is evidence that satisfaction with project work is very high. If this is the case, then the adoption of teamwork technologies should continue to be slow. Furthermore, high satisfaction can have a negative impact on group performance, because it may cause team members not to stress challenging information that could disrupt team harmony. We suggest that the experiments that Vick proposes consider satisfaction and consider not only general information sharing but also classify information shared in terms of potential divisiveness.