ANALYSIS OF SUCCESS FACTORS IN THE IMPLEMENTATION OF THE DIRECORATE GENERAL OF TAXES INFORMATION SYSTEM DEVELOPMENT (SIDJP) USING THE DELONE AND MCLEAN MODEL

Abstract

In this era of globalization, information technology has developed rapidly along with the increasing human needs. The traffic of goods, services, and information can be accessed through internet services and communication media without any limitation of time and place. User satisfaction is the overall evaluation of the user experience in using the information system and the potential impact of the information system. The purpose of this study was to analyze the effect of system quality, information quality, and service quality on SIDJP user satisfaction at KPP Pratama Padang. The number of samples in this study were 72 respondents. In collecting data using a questionnaire. The data analysis method used in this research is multiple linear regression. Based on the results of the study indicate that the quality of the system, the quality of information, and the quality of services have a positive and significant effect on the satisfaction of SIDJP users. Keywords: User satisfaction, SIDJP, system quality, information quality, service quality