Enterprise Architecture Application and Business Process Improvement: A Case Study of Bus Terminal in Indonesia

Abstract

Service facilities for users of land transportation services, commonly referred to as "bus terminals," are used as a transit point and entry and exit for buses and public transportation for people who will use the services of this mode. means of transportation for traveling outside the city or inter-city areas of the province. Terminal Management to provide land transportation terminal services to the public in every major city in carrying out operational activities is still a lot of work that is still in the conventional implementation process and still needs better business processes to be able to improve user service. The purpose of this study is to design an enterprise architecture (EA) for bus terminal operations and business process improvement (BPI) in providing services to people who use land transportation modes. The research methodology for designing enterprise architecture is conducted through field studies, interviews with terminal officers and management, and data from institutions related to the terminal. For the EA implementation process using the TOGAF Framework, follow the process stages, namely analysis, requirements management, preliminary, and start from the vision architecture formulation stage up to opportunity and solutions. The results of the study show that the design of the Bus Terminal Enterprise Architecture can show better business process design and can help solve complex business process problems due to the occurrence of good business processes. Enterprise Architecture is here to provide this solution by documenting, coordinating, and integrating elements of the bus terminal corporate business in order to survive and compete. TOGAF can help companies implement enterprise architecture in a more comprehensive manner and can provide information and technology system designs that can be used as guidelines in implementing application systems to support more modern bus terminal operations.