Assessing the sustainability of smart healthcare applications using a multi-perspective fuzzy comprehensive evaluation approach

Abstract

A smart healthcare application can be judged as sustainable if it was already widely used before and will also be prevalent in the future. In contrast, if a smart healthcare application developed during the COVID-19 pandemic is not used after it, then it is not sustainable. Assessing the sustainability of smart healthcare applications is a critical task for their users and suppliers. However, it is also a challenging task due to the availability of data, users’ subjective beliefs, and different perspectives. In response to this problem, this study proposes a multi-perspective fuzzy comprehensive evaluation approach to evaluate the sustainability of a smart healthcare application from qualitative, multi-criteria decision-making and time-series perspectives. The proposed methodology has been used to evaluate the sustainability of eight smart healthcare applications. The experimental results showed that the sustainability of a smart healthcare application evaluated from different perspectives may be different. Nevertheless, another technique can be used to confirm the evaluation result generated using one technique. In other words, these views compensate for each other.