Factor Affecting E-Learning User Acceptance: A Case Study of AULA

Abstract

E-learning is a strategy that is expected to transform ordinary learning into a learning philosophy that can be adapted, shared, reusable, and versatile. Based on previous research, e-learning acceptance is influenced by many factors. However, there are still some things that have not been determined and discussed; Therefore, they need further investigation. Based on previous assumptions, this study is an attempt to examine the factors that influence student acceptance of e-learning at Airlangga University, Indonesia. In this study, the Technology Acceptance Model (TAM) and (Information System) IS Success Model were combined to test intention, user satisfaction, and actual use of e-learning. This research was conducted by distributing online and offline questionnaires to 100 student respondents; then processed the data using SmartPLS 3.0. The results showed that e-learning user satisfaction was influenced by the quality of education, service quality, and information quality. At the same time, the intention to use is influenced by the quality of education. In addition, user satisfaction and intention to use e-learning affect the actual use of e-learning. This research is expected to help decision-makers from higher education to better understand the effectiveness of using e-learning by students.