The Arrangement of the Information Technology and Communications Master Plan using PeGI Model (e-Governance Ranking Indonesia) to Improve District Government Services

Abstract

Implementation of Information and Communication Technology (ICT) within the scope of government is one important aspect that needs to be developed. Implementation of ICT applications is expected to facilitate various activities quickly, precisely and accurately with the aim of improving productivity so that the quality of government performance can increase in service to the public and internal government. Many district governments in Indonesia have no reference in strategic planning in the context of ICT, so stakeholders find it difficult for decision-makers in ICT development. The impact of this problem also affects the level of implementation of the regional work units in the region area. It, therefore, has no guidelines for developing and utilizing ICT properly and appropriately. Master plan of information and communication technology for local government is a product of scientific research with PeGI model (ranking of e-government Indonesia) as measurement model of e-government system. Model PeGI takes measures on 5 (five) dimensions of the e-Government system: policy, institutional, infrastructure, application, and planning. The final outcome of the measurement will be used as a recommendation and policy in preparing the ICT master plan to support local government processes and management work. The Master plan of Information and Communication Technology is expected to realize district governance system that is able to bridge the various needs of ICT implementation in agency.