Customer experience management: Industry trends – An interview with Bob Kennedy of Tealeaf Technologies

Abstract

Michael Moon interviews Bob Kennedy, Sales Director for Tealeaf Technologies, on topics around customer experience management, business intelligence and the future of web analytics.Journal of Digital Asset Management (2009) 5, 135–147. doi:10.1057/dam.2009.9 [ABSTRACT FROM AUTHOR] Copyright of Journal of Digital Asset Management is the property of Palgrave Macmillan Ltd. and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.) TS - RIS