Analysis of the Level of Patient Satisfaction on Out-Patient Installation Based on Hospital Minimum Service Standard in Dr. Pirngadi Regional Public Hospital Medan City

Abstract

Minimum service standard is intended to provide guidelines for the regions in implementing the planning implementation and control as well as supervision and accountability for the implementation of hospital minimum service standards. Hospital minimum service standard includes types of service indicators and standards for achieving hospital service performance, one of which is out-patient services. According to The Decree of the Minister of Health of the Republic of Indonesia No. 560/Menkes/SK/IV/2003, that out-patient services are patient services for observation, diagnosis, treatment, medical rehabilitation and other health services without being hospitalize. The research is conducted on 100 out-patient respondents at the Dr. Pirngadi Regional Public Hospital in Medan City. This research used quantitative descriptive method, the analysis carried out using statistical tests of the data collected, using the help of the SPSS programme. The result of the research found that patients are satisfied with the hospital's minimum service standard with the dimensions of service quality summarized by the hospital service standard indicators based on government regulations. Keywords: Service Standard, Patient Satisfaction.