SISTEM INFORMASI KELUHAN PELANGGAN BERBASIS WEBSITE

Abstract

Service to customers is an important aspect of the sustainability of a company. To provide satisfaction to customers requires loyalty in service implementation in order to create a good impression for the company. The increasingly tight business competition requires companies toalways provide improvements in every aspect. Ignoring a complaint not only wastes a golden opportunity, but it can also pose a threat to the company. So it can be realized that customer complaints are something that must be considered, as well as how we respond to customer complaints. This study aims to build a customer complaint information system by implementing a systematic, integrated, and measurable service. The customer complaint handling system implements the linear sequential development method (waterfall). The stages carried out are system requirements analysis, design, coding, and system testing. The resulting system can make it easier for customers to complain about the obstacles that occur and help the company respond to complaints systematically.