Validation of a model for productivity evaluation for microfinance institutions

Abstract

The research aims to validate a productivity assessment model for microfinance institutions, composed of systems management indicators of social and financial performance. The epistemological approach is holistic, the type of research is correlational-confirmatory and ex post facto design. Following the theoretical framework and conduct in-depth interviews states that productivity is composed of efficiency, effectiveness and relevance; and proposes an initial design for the model. This is validated by multivariate analysis techniques including factor analysis highlights. Efficiency of financial performance indicators, the effectiveness of social performance indicators, the relevance of the percentage of clients served in rural areas and: a model consisting of five (5) systems indicators twelve (12) variables is obtained as a result the relationship between the number of active clients and staff member, the effectiveness of financial ratios and investment climate through transparency and institutional environment. The model allows managers to adjust the critical variables of microfinance institutions to propose control strategies that enable it to achieve a balance between financial and social performance.