Abstract
Text mining problems of natural text classification and fact extraction are important in developing information systems for Technical Support Services. An approach which is based on joining acquisition of conceptual graphs and keywords search technique is presented to their solution. Conceptual graphs have been created from e-mail queries sent to Technical Support Service. Correct conceptual graphs acquired from e-mail texts represent facts and situations which become patterns to search in systems resources to resolve users problems. Experimental results of implementing proposed approach are presented. © 2011 Springer-Verlag Berlin Heidelberg.
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Bogatyrev, M., & Kolosoff, A. (2011). Using conceptual graphs for text mining in technical support services. In Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics) (Vol. 6744 LNCS, pp. 466–471). https://doi.org/10.1007/978-3-642-21786-9_75
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