STUDENT EVALUATION

Abstract

The rationale for implementing a student evaluation of advising services was based on the premise that for advising services to be effective there must be evaluation. How can advising services and advisor performance be improved if students are not asked to rate their experiences in academic advising? After all, they are the consumers of the service! This article will explain the methodology used in a computerized student evaluation model that has been used for four years, identify the steps involved in designing a questionnaire and in implementing a student evaluation, and describe how advising services and advisor performance can be improved, based on student feedback.