Level of satisfaction among patients on nursing care at yekatit 12 hospital medical college, Addis ababa, Ethiopia, 2018

Abstract

Background: Patient satisfaction is an attitude resulting from a person’s general orientation to an experience. Most of studies tried to measure overall satisfaction with holistic services given to patients and confined only to outpatient services. Objective: This study was aimed at comparing the satisfaction level of patients among inpatients with outpatients on nursing care in Yekatit 12 Hospital Medical College, Addis Ababa, Ethiopia, 2018. Methods: A comparative cross sectional study design was used to compare the satisfaction level of patients in outpatient versus inpatient departments of Yekatit 12 Hospital Medical College, from June to July 2018. A total of 80 inpatients and 80 outpatient participants were sampled on the basis of convenience sampling. Data was collected with a pre-tested interviewer administered structured questionnaire. Analysis was carried out with SPSS version 21 software. Independent t-test was used to make comparison between the two groups, considering p<0.05 as a level of significance. Results: Fifty-seven percent of inpatient participants and 42% of outpatient participants were females. Sixty-two percent of inpatients and 67% of outpatient participants reported to have a monthly income of 1500 birr and more. Fifty-three percent’s of outpatients and 38% of inpatients were satisfied. There was a statistically significant difference in level of satisfaction between the two groups on nursing care at p<0.05. Participants in outpatient department had a higher level (mean+SD, 20+7.16) of satisfaction than participants in the inpatient departments (mean+SD, 17+5.66) at p<0.05. Conclusion: Findings of this study revealed that there was a significant difference in level of client satisfaction between inpatient versus outpatient. Satisfaction was higher among outpatient than inpatient groups, at p<0.05. Large scale studies are recommended to evaluate what actually happened to other areas of health sector.