The Use of ICT in a Local Government Unit

Abstract

The focus of the paper is information and communications technology (ICT) solutions in hybrid information systems in a local government unit. As the exemplary local government unit, the social welfare center (Ośrodek Pomocy Społecznej, or “OPS”) in Polkowice, Poland, was chosen. After a brief introduction, problem statement, goal of study, research questions and methodology, the issue of how ICT supports managers in the decision-making process is presented. The policy regarding ICT plays a crucial role in developing new tools; therefore, the section titled “ICT policy regarding to local government units” is devoted to this. Reasons why ICT solutions in local government units are not fully integrated are discussed. The model of a fully integrated system for local government units is next discussed, followed by a short conclusion.