ACTIVE LISTENING – A MODEL OF EMPATHETIC COMMUNICATION IN THE HELPING PROFESSIONS

Abstract

Background:Amongthelisteningskillsthatscholarsandpractitionersalikeconsidervaluable,activelisteningreceives the most attention. It includes paraphrasing the message, asking questions, and maintaining non-verbal involvement in the conversation. The International Listening Association (ILA) defines active listening as “the process of receiving, constructing meaning, and responding to spoken and/or nonverbal messages.”Aim:Thepaperaimstoshowthedevelopmentoftheconceptofactivelisteningasanempatheticmodelofcommunication that ensures understanding, acceptance, and involvement of individuals in communication processes and interactions.Results:Activelisteningplaysakeyroleinfosteringmeaningfulconnectionsandpromotingpositiveinteractions.With constant communication stimuli, digital distraction, and attention deficit, active listening stands out as a potential form of effective interpersonal communication. Active listening implies full involvement of the speaker, understanding the perspective, and empathic response. In interaction with young people, for example, active listening creates a safe and stimulatingenvironment,encouragingthemtofreelyexpresstheirthoughts,feelings,andneeds.Inthisway,respectand a better understanding of experiences, perspectives, and emotions are shown, which builds trust, and self-esteem and ensures the development of a sense of self-worth and self-confidence.Conclusion:Activelisteningisacrucialcomponentofempathiccommunicationinthehelpingprofessions.Itenhances the quality of relationships between professionals and clients by facilitating a deeper understanding of clients’needs, feelings, and perspectives.Active listening is a fundamental tool for professionals in the helping professions, serving as thefoundationforempathiccommunication.Itspracticecanenhanceclients’qualityoflife,bolstertheiremotionalwell-being, and aid in problem-solving.Keywords:activelistening,empathy,interaction,communication,relationship