An integrated ICT Management Framework for commercial banking organisations in South Africa

Abstract

This article explores the possibility of integrating some of the most referenced ICT Management Frameworks in managing ICT infrastructure in the banking sector. This was done by identifying core components that it should address and the related frameworks that need to be applied at each component. In this context, this article is also prompting further research in managing ICT infrastructure through an integrated ICT Management Framework. Information and Communication Technology (ICT) infrastructure needs to be regarded as the integration of different components that interact with one another directly and indirectly for sustainability of organisation's objectives. For the organisations that rely intensely on ICT, such as in the banking industry, it is a necessity to develop practices and tools such as integrated ICT Management Framework that collect best practices found in different ICT Management Frameworks and combine them to business objectives that direct ICT strategies, technologies, and management practices for better management of ICT infrastructure. This research was conducted by applying the qualitative research method and interviews as a technique for the collection of data from participants. It was found that the ICT Management Framework is not a new topic in the South African banking industry, but its application is a subject matter which every individual bank applies according to their requirements. Banks in SA in general do not address the question of integrating frameworks and indirect components that contribute to the success of ICT applications in the framework.