Estimating user interest from open-domain dialogue

Abstract

Dialogue personalization is an important issue in the field of open-domain chat-oriented dialogue systems. If these systems could consider their users’ interests, user engagement and satisfaction would be greatly improved. This paper proposes a neural network-based method for estimating users’ interests from their utterances in chat dialogues to personalize dialogue systems’ responses. We introduce a method for effectively extracting topics and user interests from utterances and also propose a pre-training approach that increases learning efficiency. Our experimental results indicate that the proposed model can estimate user’s interest more accurately than baseline approaches.