Stakeholder Engagement in Enterprise Architecture: Enablers and Barriers in the Private Sector

Abstract

Enterprise architecture (EA) is a growing discipline involving IT and business perspectives in organizations. While EA involves various stakeholders across different levels, challenges persist, particularly in stakeholder engagement. Most literature focuses on government contexts, but this paper delves into EA in private organizations, specifically the financial industry. Through in-depth interviews, the study identifies 24 factors influencing engagement between EA stakeholders and architects, categorized into organizational goals, organizational structure, and EA users. The study provides a detailed analysis of these factors, offering insights into both the barriers and enablers of effective EA stakeholder engagement in the private sector. It offers several implications for research and practice.