Measuring the performance of office buildings maintenance management in Indonesia

Abstract

Maintenance planning contributes positively in effective maintenance activity. A quantitative method was adopted with the selection of 30 offices as the case studies. In total, 53 questionnaires were distributed to the end-users of the buildings. This paper proposes a performance measurement system that is proved to be practical and suitable to measure the effectiveness of maintenance service delivery of office buildings. This research concluded the priority performance of end-users in office building maintenance is diverse, and therefore there needs to be a clear benchmark and a development for performance measurement system from a strategic approach to identify the key aspects of performance to enhance maintenance service delivery.