Enhancing Operational Performance through ERP Performance

Abstract

Changes are required within the Palm Oil Company in Indonesia to achieve competitive market advantages and become a World Class Company. Enterprise Resource Planning (ERP) is an integrated business process, assisting in enhancing efficiency and productivity of any organization through trust, leadership, and mobility, playing an effective role in operational performances. The aim of this study is to collect data through a survey from 79 companies doing business in oil palm plantation which are using ERP to enhance their operational performances in Indonesia. SmartPLS 3.0 software were use to complete the analysis in this study. The study found ERP implementation, organizational trust, transformational leadership and mobility strategy have greater roles in impacting the operational enhancement. Operational performances can be achieved through sustained and trusted improvements. © 2020, World Academy of Research in Science and Engineering. All rights reserved.