Mapping the Challenges of HCI: An Application and Evaluation of ChatGPT and GPT-4 for Mining Insights at Scale

Abstract

Large language models (LLMs), such as ChatGPT and GPT-4, are gaining wide-spread real world use. Yet, these LLMs are closed source, and little is known about their performance in real-world use cases. In this paper, we apply and evaluate the combination of ChatGPT and GPT-4 for the real-world task of mining insights from a text corpus in order to identify research challenges in the field of HCI. We extract 4,392 research challenges in over 100 topics from the 2023~CHI conference proceedings and visualize the research challenges for interactive exploration. We critically evaluate the LLMs on this practical task and conclude that the combination of ChatGPT and GPT-4 makes an excellent cost-efficient means for analyzing a text corpus at scale. Cost-efficiency is key for flexibly prototyping research ideas and analyzing text corpora from different perspectives, with implications for applying LLMs for mining insights in academia and practice.